Privacy Policy

Overview

VideoNest ("we," "us," "our") operates a video management and distribution platform at videonest.co and associated services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our platform, visit our website, or interact with our services.

By using VideoNest, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

Account Information. When you create an account, we collect your name, email address, password (hashed), and billing information (processed through our payment provider; we do not store full card numbers).

Usage Data. We collect data about how you use our platform: pages visited, features used, videos uploaded, distributions configured, and time spent. This is used to improve the product and provide analytics.

Video Content and Metadata. Videos, thumbnails, descriptions, and metadata you upload to VideoNest are stored on our infrastructure. You retain ownership of your content.

Distribution Analytics. When your content is distributed to partner platforms, we receive performance data (views, engagement, revenue) from those partners on your behalf.

Communications. If you contact our support or sales team, we retain records of those communications.

Viewer Data. Our video player collects anonymized viewer analytics (view count, completion rate, geography). We do not collect personally identifiable information about viewers without explicit consent.

How We Use Information

To provide and operate the VideoNest platform and your account
To process payments and manage your subscription
To distribute your content to connected partner platforms
To provide analytics about your content's performance
To communicate with you about your account, updates, and support
To detect and prevent fraud, abuse, or policy violations
To improve our product through aggregated, anonymized usage analysis
To comply with legal obligations

We do not sell your personal information. We share data only in the following circumstances:

Distribution partners. When you configure content delivery to a platform (MSN, Spotify, etc.), we transmit the relevant content and metadata to that partner. Partners receive only what is necessary to deliver your content.
Service providers. We use third-party vendors for hosting, payments, email delivery, and analytics. These vendors process data on our behalf under data processing agreements.
Legal requirements. We may disclose information when required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Cookies & Tracking

VideoNest uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze platform usage. We use:

Essential cookies: required for the platform to function (authentication, session management)
Google Analytics 4: analytics and usage tracking, loaded only after you consent to analytics cookies
Google reCAPTCHA Enterprise: security and spam prevention on forms; processes IP address and behavioral signals
Meta Pixel, LinkedIn Insight Tag, TikTok Pixel: advertising and retargeting; these trackers are loaded only after you accept cookies via our consent banner

You can disable non-essential cookies through our consent banner or your browser settings. Disabling essential cookies will prevent you from using the platform.

Data Retention

We retain your account data for as long as your account is active. If you close your account, we delete personal data within 90 days, except where retention is required by law or for fraud prevention. Your uploaded video content is deleted within 30 days of account closure unless you have exported it.

Your Rights

Depending on your location, you may have rights under applicable data protection laws including:

Access to the personal data we hold about you
Correction of inaccurate data
Deletion of your data (right to be forgotten)
Portability of your data in a machine-readable format
Objection to processing based on legitimate interests

To exercise any of these rights, contact us at hi@videonest.co.

Security

We use industry-standard security measures including encryption in transit (TLS), encryption at rest for sensitive data, and access controls limiting data access to authorized personnel. No system is completely secure. In the event of a data breach affecting your account, we will notify you as required by applicable law.

Children's Privacy

VideoNest is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at hi@videonest.co and we will delete it.

Policy Changes

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. Continued use of VideoNest after changes are published constitutes acceptance of the revised policy.

Do Not Sell or Share My Personal Information

VideoNest does not sell your personal information. To opt out of analytics and advertising tracking, decline cookies via our consent banner or adjust your browser settings.

Contact Us

Questions about this policy or your data? Contact us at hi@videonest.co or use the contact form.

VideoNest · 12-16 Vestry Street, 6th Floor · New York, New York 10013