Data Deletion Request

Overview

You have the right to request deletion of personal data that VideoNest holds about you. This page explains what data we hold, how to request its deletion, and what to expect after you submit a request.

This page also serves as VideoNest's official Data Deletion Instructions page required by Meta's Platform Policy for apps that use Facebook Login or the Meta Platform API.

What Data We Hold

Depending on how you use VideoNest, we may hold the following categories of data about you:

• Account data — name, email address, hashed password, and billing information associated with your VideoNest account
• Usage data — records of platform activity such as videos uploaded, distributions configured, and features used
• Video content and metadata — videos, thumbnails, descriptions, and tags you have uploaded to VideoNest
• Communications — records of support or sales correspondence
• Connected platform data — data obtained via third-party integrations such as Facebook and Instagram (detailed below)

Facebook & Instagram Data

If you connected your Facebook Pages or Instagram Professional account to VideoNest, we may hold the following data obtained via the Meta Platform API:

• The names and IDs of the Facebook Pages and Instagram accounts you authorized
• Performance metrics (reach, impressions, video views, engagement) for content published through VideoNest
• Post and publishing status information

This data is held only while your Meta integration is active. You can stop new data from being collected at any time by revoking VideoNest's access — see Revoking Meta Access below.

How to Request Deletion

To request deletion of your VideoNest data, follow these steps:

1. Send an email to support@videonest.co with the subject line: Data Deletion Request
2. Include the email address associated with your VideoNest account so we can locate your records.
3. Specify the scope of your request — you may request deletion of your entire account and all associated data, or deletion of only the data obtained through a specific integration (e.g., Facebook / Instagram data only).
4. We will send an acknowledgment email within 5 business days confirming receipt of your request and providing a confirmation code for your records.

There is no fee to submit a data deletion request. We do not require you to create a new account or log in to make a request.

Revoking Meta (Facebook & Instagram) Access

You can disconnect VideoNest from your Facebook and Instagram accounts at any time directly through Facebook's settings. This immediately stops VideoNest from accessing any new data from those accounts. To do this:

1. Log in to Facebook and go to Settings & Privacy > Settings.
2. In the left menu, select Apps and Websites.
3. Find VideoNest in the list of connected apps and click Remove.
4. Confirm the removal. Facebook will revoke VideoNest's access tokens immediately.

After revoking access, if you also want VideoNest to delete the data it previously collected via the Meta integration, submit a deletion request at support@videonest.co as described above.

Timeline & Confirmation

• Acknowledgment: Within 5 business days of receiving your request
• Deletion completed: Within 30 days of your request (we will notify you by email when complete)
• Meta integration data: Deleted within 30 days of disconnecting your account or submitting a deletion request, whichever comes first

Some data may be retained beyond these timeframes where required by law, for fraud prevention, or to resolve disputes. We will tell you if this applies to your request.

Contact

For questions about your data or to check on the status of a deletion request, contact us at support@videonest.co or use the contact form.

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